loki55 Privacy Policy

What Information Do We Collect

loki55 collects various types of information from its users, which is necessary for providing our services, ensuring security, and improving the user experience.

A. Personally Identifiable Information

During the account registration and verification process, we may collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number
• National ID (NID) or passport number (for KYC verification)
• Bank account or mobile banking information (bKash, Nagad, Rocket, Upay)

B. Transaction-Related Information

A record of each of your deposit and withdrawal transactions is stored in our system. This includes the transaction amount, time, method, and status.

C. Technical Information

When you access our platform, the following information may be collected automatically:

• IP Address
• Browser type and version
• Device type and operating system
• Cookie and session data
• Login time, session duration, and usage patterns

Purpose of Data Collection

loki55 uses your information only for legitimate and necessary purposes. We never collect unnecessary information or sell it to third parties for commercial purposes.

• Account creation and management: Verifying your identity to create and manage a secure account.
• Payment processing: Ensuring secure transactions for deposits, withdrawals, and bonus payments.
• Fraud prevention: Detecting and preventing multiple accounts, money laundering, or other irregular activity.
• Customer service: Resolving your complaints, questions, or issues promptly.
• Responsible gaming: Monitoring play patterns to support users at risk of gambling addiction.
• Service improvement: Analyzing user experience to improve the quality of the platform.
• Meeting legal obligations: Maintaining records required to comply with applicable laws and regulations.

Data Storage and Security

Protecting your personal information is one of loki55's top priorities. We use industry-standard technology to keep your data secure.

Encryption and Security Technology

Our platform uses SSL (Secure Socket Layer) encryption technology, which keeps all data transfers between your browser and our servers fully encrypted. Your password and financial information are never stored in plain text.

Data Retention Period

We store your information only for as long as necessary. Even after an account is closed, some information may be retained for a specified period as required by law. Once the retention period ends, the information is securely deleted.

Sharing Information with Third Parties

loki55 does not sell or rent your personal information to any third party for commercial purposes. However, necessary information may be shared in certain specific circumstances:

• Payment processors: Only transaction-related information is shared with the relevant financial institutions to process transactions via bKash, Nagad, Rocket, Upay, or bank transfer.
• Technology partners: Session data necessary for operating platforms of game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe.
• Legal requirements: In the case of a court order, government investigation, or a lawful request from a law enforcement agency.
• Fraud prevention agencies: With industry-standard fraud prevention agencies to detect and prevent financial crime.

Beyond the circumstances listed above, your information will not be shared with any third party without your consent.

Cookies and Tracking Technology

loki55 uses cookies and similar tracking technologies on its website. Cookies are small data files stored in your browser that help personalize the service on subsequent visits.

What Types of Cookies We Use

• Essential cookies: Necessary for maintaining login sessions and security.
• Functional cookies: To remember your language preferences and settings.
• Analytics cookies: To collect website usage statistics and improve the service.

Cookies can be disabled from your browser settings, but doing so may prevent some parts of the service from working correctly.

Your Rights

As a registered user of loki55, you have the following rights over your personal information:

• Right to access: You have the right to know what information we hold about you. You can request this information by contacting the support team.
• Right to correction: If any of your personal information is incorrect or outdated, you can request that it be corrected.
• Right to deletion: In certain circumstances, you may close your account and request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
• Right to opt out of marketing communications: You can stop receiving promotional emails or messages at any time.
• Right to data portability: You have the right to receive your information in a structured, commonly used format.

If you wish to exercise these rights, please contact our support team. Requests will be acted upon as quickly as reasonably possible after receipt.

Protection of Minors' Information

loki55 is a completely minor-free platform. Our services are for individuals aged 21 or older only. We do not intentionally collect information from anyone under the age of 21.

If we receive any information indicating that a user is a minor, we will immediately suspend that account and delete the associated information. If you suspect a minor is using our platform, please contact us.

Policy Changes

loki55 reserves the right to change or update this Privacy Policy at any time. If any significant changes are made, we will publish a notice on the website or inform registered users by email.

Continued use of our services after a policy change will be understood as your acceptance of the new policy. You are therefore advised to visit this page regularly. The date of each version will be noted at the top of the page under the "Last Updated" section.

Relationship with Other Policies

This Privacy Policy is part of our overall Terms of Service. You are also advised to read the following policies:

• Terms and Conditions — The complete rules for using the platform.
• Responsible Gaming — Guidelines for playing safely and responsibly.
• About Us — Detailed information about loki55.

In the case of any ambiguity, the interpretation of this Privacy Policy will apply.